TERMS & POLICIES

Leasing Terms

For those who may not wish to own anything, we provide the option to lease several packages from us.  See details below about each package:

INDEPENDENT LOVED ONE SMART HOME MONITORING STARTER PACKAGE:

  • $100 Deposit
  • $30/month billed quarterly
  • Ability to terminate lease at any time with any unused monthly fees refunded
  • $100 deposit will be refunded upon AIPLife receiving the below equipment back in good condition
  • Lease agreement is required and can be found HERE

Equipment included in this package that must be returned to AIPLife for full refund of deposit:

  • Samsung Smartthings Hub
  • OSRAM Light Bulb
  • Samsung Smartthings Motion Sensor
  • Samsung Smartthings Multipurpose Sensor (Door/Window Sensor)
  • Samsung Smartthings Arrival Sensor

CAREGIVER SMART HOME MONITORING STARTER PACKAGE:

  • $150 Deposit
  • $30/month billed quarterly
  • Ability to terminate lease at any time with any unused monthly fees refunded
  • $150 deposit will be refunded upon AIPLife receiving the below equipment back in good condition
  • Lease agreement is required and can be found HERE

Equipment included in this package that must be returned to AIPLife for full refund of deposit:

  • Samsung Smartthings Hub
  • OSRAM Light Bulb
  • Samsung Smartthings Motion Sensor
  • Samsung Smartthings Multipurpose Sensor (Door/Window Sensor)
  • Samsung Smartthings Arrival Sensor
  • Samsung Smartthings Water Leak Sensor
  • Aeon Panic Key button
  • First Alert Z-Wave Smoke and Carbon Monoxide Detector

HOME & BUSINESS AUTOMATION & SECURITY STARTER PACKAGE:

  • $200 Deposit
  • $30/month billed quarterly
  • Ability to terminate lease at any time with any unused monthly fees refunded
  • $200 deposit will be refunded upon AIPLife receiving the below equipment back in good condition
  • Lease agreement is required and can be found HERE

Equipment included in this package that must be returned to AIPLife for full refund of deposit:

  • Samsung Smartthings Hub
  • OSRAM Light Bulb
  • Samsung Smartthings Motion Sensor
  • Samsung Smartthings Multipurpose Sensor (Door/Window Sensor)
  • Ring Stick Up Cam
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Shipping Policies

  • Please allow 7 – 10 business days for delivery
  • Currently we offer flat rate shipping of $6.95 per order on all orders that ship to the lower 48 continental United States
  • If the order is to be shipped outside the lower 48 continental United States, please contact us to place your order and we will calculate shipping costs at that time.
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Return Policies

Return Policy

To return an item, start by contacting AIPLife by email at info@aiplife.com to request a return.

Our return policy covers several types of returns:

1.     New Products

2.     Defective Products

3.     Ineligible Products

New Products

If you are not entirely satisfied with your purchase, you can return the item to AIPLife within 14 days for a full refund of the item cost. Start by contacting AIPLife by email at info@aiplife.com to request a return.  Then, we will email instructions to you on how to return your item(s) to us.

Eligibility

To be eligible for a return:

·       Item must be unused and in the same condition that you received it. Item must be in the original packaging, with all original instructions and other included accessories.

·       Item must be received within 17 calendar days from the date you received it.

·       Item must not be included in our Ineligible Products list.

Refunds

Once your return is approved, we will initiate a refund to your original payment method. Please allow up to two billing cycles for the refund to appear on your statement.

Shipping

You are responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable.

Defective Products

If the item does not operate properly, you have the option of returning it for a full refund (or replacement/repair under a valid warranty, if preferred) within 14 days of receipt. After 14 days, the product may be eligible for replacement/repair under manufacturer warranty policies.

Warranty policies vary between manufacturers, so contact us for specific instructions about the items you purchased. AIPLife may be able to honor the warranty, you may need to contact the manufacturer directly, or a combination of both may be required.

Refunds

Due to manufacturer warranty policies, most defective items may not be returned for a refund after 30 days of receipt. Instead, defective items are repaired or replaced. Repair times are subject to the manufacturer’s processing period. Contact Us for details about the item(s) you purchased.

Shipping

AIPLife covers all standard ground shipping costs for replacing or repairing a defective item.

Ineligible Products

Items that are not eligible for return include:

·       Batteries: Includes any size.

·       Damaged Items: Includes any item that has been used, installed, customized, programmed or damaged, such as the main product, the packaging/box, instructions, or other included accessories.

·       Expired Warranty: Includes defective items that do not meet manufacturer warranty policies.

·       Intellectual Property: Includes books, plans and software, due to copyright laws.

·       Incomplete Items: Includes any item that is missing pieces or accessories (screws, cables, wire caps, mounting tape, and all other items originally included with the item).

·       Wire: Includes large spools or boxes of bulk wire and bundled cable. Does not include “wire-in products” or terminated cables.

Special and sale items that are not eligible for return include:

·       Clearance: Includes all clearance, blowout and discontinued items. All sales on Clearance products are final, and are not eligible for return. All manufacturer warranties are still valid.

·       Customized Item: Includes items that are sold as customizable products.

Open Box: Open box products are uninstalled items that have been returned to us. The box is opened, damaged, or missing; however, the item is still in new condition. All sales on Open Box products are final, and are not eligible for return. All manufacturer warranties are still valid.

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Product Disclaimer

Technology such as many of these products may rely on wifi and/or cellular data strength. If your signal strength(s) are weak, intermittent, or non-existent at any time for any reason, this will affect the operation of the device.  AIPLife cannot be held responsible for the operation of these devices when any of the above conditions exist.

In addition, products of this nature may rely on electrical power, WiFi connectivity and internet service. If any of these are not present at any time for any reason, these products may not work as designed.  AIPLife cannot be held responsible for the operation of these devices when any of the above conditions exist.

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Privacy Policy

This privacy notice discloses the privacy practices for www.aiplife.com. This privacy notice applies solely to information collected by this website.  This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

INFORMATION COLLECTION AND USE OF INFORMATION

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

SECURITY

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.

COOKIES

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

If you have any questions, concerns, or comments about our privacy policy you may contact us via email at info@aiplife.com.

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